Privacy Policy for Ashmore Pool Supplies and Services

Effective Date: 13 January 2025

Ashmore Pools ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and manage your personal information in compliance with the Australian Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following types of personal information from you:

Contact Information: Name, email address, phone number, and address.
Website Usage Information: Information collected through cookies and similar technologies, including your IP address, browser type, and browsing behaviour.
Marketing Preferences: Information provided when you subscribe to our email list or opt into promotional offers.

2. How We Collect Information

We collect your information when you:

Complete a contact form on our website.
Sign up for our email newsletter.
Interact with our website, including via cookies and analytics tools.
Contact us via phone, email, or other communication channels.

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and improve our pool cleaning services.
To respond to your inquiries and provide customer support.
To send you promotional materials, updates, and offers (only with your consent).
To analyze website usage and improve our advertising campaigns, including Google Ads and re-marketing.
To comply with legal obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

Service Providers: Third-party companies that assist in providing services such as website hosting, email marketing, and advertising.
Advertising Partners: To run and optimise Google Ads and re-marketing campaigns.
Legal Authorities: If required by law or to protect our rights and interests.

5. Cookies and Analytics

Our website uses cookies and similar technologies to improve user experience and for advertising purposes. This includes:

Tracking website performance and user behaviour.
Running Google Ads and re-marketing campaigns to show relevant ads based on your online behaviour.

You can adjust your browser settings to block cookies or notify you when cookies are being used.

6. How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, or disclosure.

7. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Opt out of receiving marketing communications at any time.
Request deletion of your personal information, subject to legal requirements.

To exercise these rights, contact us at sales@ashmorepools.com.au.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.